Return/Refund Policy

TERMS AND CONDITIONS OF PURCHASE

Your offer to purchase goods is accepted solely upon the terms and conditions stated below. Any additional or different terms and conditions proposed by you are rejected and shall have no effect. You agree that your order is an offer to buy, under these terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. By purchasing any items of this website you agree to these terms and conditions.

ORDER PROCESSING
Most orders are processed within 5~10 business days of receipt (processing time does not include weekend days). Orders shipped from Japan or Hong Kong could take +20 working days to be shipped. Orders placed on Saturday and Sunday will be processed the following Monday. All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.

ORDER CANCELLATIONS

- Order cancellations are not possible. You can contact us if there is any issue or problem with your order or address or need a refund.

- Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons for cancellation are:

-Item(s) not available.
-Difficulty in processing payment information.
-Cannot ship to address provided.
-Duplicate order was placed.

RETURN AND EXCHANGE POLICY:

No returns.  All purchases are final sale. You may contact us if you have any questions, or issues with your order at support@kheartshop.com to assist you either fixing any issue or providing you with a refund.

EXCHANGES
We only replace items if they arrive defective or damaged. Request for exchange must be requested within 7 days of receipt of your order. You may only exchange for the same item and same size. Request may be sent to support@kheartshop.com

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.
Depending on where you live, the time it may take to receive your exchanged product will vary.

We do not guarantee that we will receive your returned item.

Refused Deliveries:

If a customer refuses delivery or the parcel is returned due to non-acceptance, incorrect address, unpaid customs fees, or failure to collect, the order will not be eligible for a refund.

Shipping costs, customs duties, and handling fees are non-refundable.

We can only resend the order (when possible) once it is safely returned to us, and the customer agrees to cover any additional shipping fees.

Orders refused or unclaimed upon delivery are considered abandoned and are not eligible for a refund. By purchasing, you acknowledge and accept this condition.

RE SHIPMENTS DUE AN ADRESS MISTAKE
You agree that if you commit any mistake in your adress information/shipping delivery we won´t make any refund to you.
You will commit to pay the extra shipping fee to re-ship your item back to you.

You agree that after shipment we can not change the delivery address.

ADDITIONAL NOTES
* All shipping fees are at buyers expense and are non-refundable
* We are not responsible for lost or stolen packages when your local post office marks your item as delivered. If the item get lost in the transit to your country, We'll replace your item and re-ship it without problem.

ACCURACY OF INFORMATION
Although we try to represent our shades and describe and depict textures of items as accurately as possible, the actual colors you see depend on your monitor and product descriptions, colors, information, or other content is subject to change.